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Overview
Our client is a multinational bank with a diversified business portfolio covering investment banking, retail banking and private banking services.
They are looking for an experienced Desktop Support Engineer to join their Service Desk team. As a member of this team, you will be responsible for providing support to internal staff across the APAC region for daily technical issues and handling users' enquiries related to the bank's in-house systems and applications.
Why should you apply?
- Top-tier international bank with strong investment banking division
- Opportunity to join a very stable team with a diverse culture
- Various career development and internal mobility opportunities
- Comprehensive compensation package
Job duties
- Provide 2nd line of support to internal users for incident resolutions and user enquiries related to software and hardware
- Communicate with internal staff through phone calls, live chats, emails and ticketing system to follow up and update users on IT related issues
- Provide support during Power Down, Stock Take, BCP site/DR testing period
- Record all actions and user status into the ticketing system
- Work in shifts to support users based across the APAC region
Job requirements:
- 5 to 10 years of experience in IT Support roles in preferably in the financial services sector
- Strong knowledge of Active Directory, DFS management, remote desktop, system configuration and control panel
- Able to troubleshoot all requests related to Microsoft Office (Outlook, OneDrive, Teams, Excel, Visio, InTune, Azure, etc)
- Experience in handling hardware support including, laptops, docking stations, mobile phones (iOS & Android)
- Excellent communication skills in English is a must
- Good analytical and problem solving skills
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