Responsibilities
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Oversee daily operation of policy administration to maintain service level with accuracy and uplift client experience
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Identify and implement system and service enhancement for process streamlining
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Provide training and coaching to subordinates to cope with business and market changes with updated procedures and documentation
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Lead and drive team to adapt changes with flexibility and competence
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Support ad-hoc project when required
Requirements
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University graduate or above
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LOMA / FLMI holder
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Possess at least 8 years of solid policy administration experience in life insurance industry
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Proficient knowledge in insurance products, process and regulatory requirements (e.g. AML, FATCA, CRS)
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Strong transformation mindset with demonstrated experience in process re-engineering, digital / insure tech adoption, or automation initiatives
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Proven ability to lead change and influence stakeholders
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Excellent people leadership and coaching capability
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Strong risk and control orientation with sound judgment
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Sound communication and interpersonal skills with good written and spoken languages in English, Chinese and Mandarin
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Independent with strong sense of accountability and willing to take up challenge
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Proficient in MS office applications and Chinese typing
